Customer support
Help and frequently asked questions
Find straightforward answers about applying, verification, documents, repayments and account access.
Still need assistance?
For account-specific help, sign in to My Account and submit a secure support request. Include the support reference displayed on the affected page, but do not send your password, OTP, banking PIN or full bank-account details.
Frequently asked questions
Who can apply for a QuickBucks loan?
Applicants must meet the eligibility requirements shown during the application, provide accurate information and pass the required identity, affordability, credit and bank-account checks. Meeting the basic requirements does not guarantee approval.
What documents will I need?
You may be asked for a copy of your South African ID, proof of residence, the latest three months of bank statements and your three most recent payslips. The upload page will show the exact documents required for your application.
Does submitting an application guarantee a loan?
No. We assess each application using the information supplied, required verification checks and responsible-lending rules. You will be told the outcome after the assessment is complete.
Why did my OTP expire?
Security codes are valid for a limited time. Request a new code and enter it before the displayed expiry time. Never share your OTP with anyone, including a person claiming to work for QuickBucks.
Can I continue an application later?
Yes. Your completed steps are saved. Sign in using the same verified details and choose Continue with application. Always check that the loan amount and repayment period are still correct before submitting.
Why is my application under review?
We may still be verifying information, checking documents or completing responsible-lending assessments. My Account will show your latest confirmed status and any action required from you.
How will I know if a mandate needs my approval?
If a repayment mandate is required, QuickBucks will explain the amount, debit date and frequency. You may then receive a secure request through your bank channel. QuickBucks will never ask for your banking PIN or bank OTP.
When will approved funds reach my account?
Payment can only begin after all approval conditions, agreements and required mandate steps are complete. Normal bank processing times may apply after disbursement is confirmed.
How do I view my balance and statement?
Sign in to My Account to view the latest confirmed loan status, balance, transactions and available documents. If a service is temporarily unavailable, wait briefly and try again using the support reference shown.
What should I do if I may miss a repayment?
Contact QuickBucks as soon as possible, preferably before the due date. Early contact gives the support team the best opportunity to discuss the account and available assistance.
How do I protect myself from fraud?
Use only the official QuickBucks website. Do not share passwords, OTPs, banking PINs or card security codes. QuickBucks does not charge an upfront fee to release an approved loan.