Code of Practice

Responsible lending

• Assess affordability and relevant credit information before approval.
• Do not present an application as guaranteed approval.
• Explain the customer action required before a loan can be disbursed.

Clear information

• Provide understandable costs, dates and obligations before acceptance.
• Use consistent customer statuses across the website, SMS, email and support.
• Explain material changes and provide access to applicable documents.

Fair customer treatment

• Treat customers respectfully and without unfair discrimination.
• Provide reasonable assistance when information or verification is required.
• Handle payment difficulty and complaints through documented processes.

Privacy and security

• Collect only information needed for lawful business and regulatory purposes.
• Use appropriate safeguards and limit access to authorised people and service providers.
• Never ask a customer to disclose a banking PIN, password or OTP.

Complaints

Customers may raise a complaint through the published support channels. QuickBucks will acknowledge, investigate and communicate the outcome in line with its complaints process and applicable law.